Opticlear Vacancy Application Details.
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The Opticlear Jobs Vacancy application form, requirements, eligibility, available positions, qualifications needed, application guidelines, how to apply, closing date, and other important vacancies link are published here on Myapplications.co.za as obtained from the official Jobs Carriers website/portal.
Opticlear Jobs Vacancy
Role purpose:
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To effectively contribute to the call centre team ensuring that the KPI’s and SLA’s are met.
Duties:
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- Confirmation of optometry benefits and claim enquiry resolution.
- All enquiries handled need to be completed within SLA
- Accurate and comprehensive note keeping on system
- Enhance member experience by providing exceptional customer service and upholding of SLA’s
Competencies Required:
- Telephone etiquette & Communication – verbal and written
- Accountability
- Time management
- Attention to detail
- Relationship Building and interpersonal understanding
- Customer orientation and results orientation
- Empathy
- Teamwork and cooperation
- Language proficiency –English, Ndebele, Xitsonga Tshivenda, Siswati
- English is a must and at least two of the above listed languages
Experience and Qualifications:
- Matric/Grade
- Good computer skills
- Relevant experience in a call centre environment/communications experience
- Exposure to claims and ICD-10 coding an advantage,
Job Type: Full-time
Ability to commute/relocate:
- Bloemfontein, Free State: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call Centre: 1 year (Preferred)
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