Webhelp Vacancy Application Details.
The Webhelp Jobs Vacancy application form, requirements, eligibility, available positions, qualifications needed, application guidelines, how to apply, closing date, and other important vacancies link are published here on Myapplications.co.za as obtained from the official Jobs Carriers website/portal.
Webhelp Jobs Vacancy
Are you ready to take up the challenge of a new position that will test your capabilities and reward your meticulous work ethic?
Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Parktown, on an exciting campaign.
You’ll be joining our fun-loving global community of more than 95,000 passionate people who work across 160 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.
A critical eye for detail is essential in this role as well as analytical and problem solving skills. You should have an interest in content and people and should be able to work well under pressure.
If you’re a driven, positive and motivated individual, looking to join a well-established company who values their employees then look no further and make this moment count by applying today
- Calibrating evaluations, produce alignment measure and insight
- Providing direct feedback to evaluators to support improvement in alignment, agree SMART action plans, understand progress to plan and measure improvements
- Driving local quality calibration plan
- Conducting site calibration to ensure consistency across the business
- Supporting calibration accreditation initiative
- Supporting academy accreditation
- Completing complaint investigation and transcript requests
- Capturing continuous improvement opportunities and close loop through effective coaching
- Producing actionable insight and recommendations
What you’ll need
- Matric
- Ability to works shifts as per the campaigns requirements
- Ability to deliver feedback and effective coaching at Team Manager and Operations Manager level
- High level of attention to detail when calibrating evaluations
- Experience of the quality framework or working in a quality assured environment
- Strong facilitation and coaching skills
- Proven track record of achieving targets
- Previous or current quality experience (Advantageous)
- Internal applicants need to be in their current role for at least 6 months in order to be considered for this role.
Please note that the appointment will be made in line with the Company’s EE Plan.
Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.
We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers
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