Old Mutual Trainee Call Centre Agent Programme 2026: Gain Experience in Financial Services

Old Mutual is offering a six-month Trainee Call Centre Agent Programme for 2026. This opportunity is for unemployed individuals with Matric and proof of tertiary studies registration. It provides valuable workplace experience in customer service and financial administration.

Application Closing Date: 22 July 2026
Location: Pinelands, Cape Town, Western Cape, South Africa
Programme Duration: Six-month fixed-term contract
Stipend: Not specified
Minimum Qualification: Matric

About the Old Mutual Trainee Call Centre Agent Programme

This programme is designed to give entry-level candidates practical experience in a call centre environment within the financial services sector. As a trainee, you will learn to handle customer interactions, provide information, and support the Mass Foundation business. It’s a structured learning opportunity focused on developing essential customer service and administrative skills.

The programme aims to equip trainees with the knowledge and abilities needed to perform effectively in a customer-facing role. You will receive coaching and support to help you meet performance and quality standards. This is a chance to gain hands-on experience in a well-established financial group.

About Old Mutual

Old Mutual is a leading financial services group with operations across Africa. The company focuses on providing a range of financial products and services to customers in the low- and emerging-middle-income markets. Its Mass Foundation business is dedicated to customer support and delivering accessible financial solutions.

Available Learnership Opportunities

This programme is specifically for the role of Trainee Call Centre Agent.

What the Learnership Offers

Successful applicants will gain valuable experience and training in a professional setting. The programme offers:

• Workplace exposure in customer service and call centre operations.
• Training on handling inbound and outbound customer calls.
• Development of financial services administration skills.
• Coaching and support from experienced professionals.
• An opportunity to work within a major customer-facing division of Old Mutual.
• Practical skills in communication and problem-solving.

Programme Duration and Location

The Trainee Call Centre Agent Programme is a six-month fixed-term contract. The position is based in Pinelands, Cape Town, Western Cape, South Africa.

Minimum Requirements

To be considered for this programme, applicants must meet the following criteria:

• Hold a Matric or Grade 12 certificate.
• Provide proof of registration for tertiary studies.
• Possess good communication skills.
• Have basic computer literacy.
• Be able to work flexible call centre hours.
• Demonstrate a customer-focused attitude.
• Be able to work under supervision.
• Show a willingness to learn.

Proof of tertiary registration must be submitted with your application.

Competencies Required

Old Mutual is looking for candidates who possess the following skills and qualities:

• Accountability
• Verbal and written communication skills
• Computer literacy, including Microsoft Excel
• Office administration ability
• Customer-service skills
• Ability to meet goals
• Attention to detail
• Problem-solving ability
• Time management
• Ability to work effectively with people
• Action-oriented approach
• Self-awareness
• Trustworthiness
• Confidence in interacting with others
• Willingness to accept coaching

Who Should Apply?

This trainee programme is ideal for unemployed South African youth who have completed Matric and are currently registered for tertiary studies. If you are looking to gain practical experience in customer service and financial administration, and you are comfortable working in a call centre environment with flexible hours, this opportunity could be a good fit for you.

Required Documents

Applicants should prepare the following documents for their application:

• An updated CV.
• A copy of your South African identity document.
• A copy of your Matric certificate.
• Proof of registration for tertiary studies.
• A recent academic record, if requested.
• Any additional documents specified on the application portal.

Ensure your CV highlights your customer-service, administration, and computer skills.

How to Apply

Applications must be submitted online through the official Old Mutual careers platform.

Click here to apply for the Old Mutual Trainee Call Centre Agent Programme 2026

Follow these steps to apply:

1. Visit the official vacancy page using the link above.
2. Create a new applicant profile or log in to your existing account.
3. Complete the online application form accurately.
4. Upload your updated CV.
5. Upload your proof of tertiary registration.
6. Attach any other required supporting documents.
7. Review your application thoroughly before submitting.
8. Submit your application before the closing date.

Important Notes

• Only shortlisted candidates will be contacted.
• Late applications may not be considered.
• Applicants must meet all minimum requirements.
• Incomplete applications may be disqualified.
• Ensure all submitted documents are clear and certified where required.
• Apply before the closing date to avoid last-minute issues.

Closing Date

The closing date for applications is 22 July 2026 at 23:59. It is advisable to submit your application well before the deadline to prevent any technical difficulties.

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