Mukuru is opening doors for South African youth with its Customer Support Learnerships 2026. This program targets unemployed young people ready to build skills in customer service and fintech. If you have a Matric certificate and strong communication abilities, this could be your chance to gain real-world experience in a growing company.
Learnership Overview
The Mukuru Customer Support Learnerships 2026 offer hands-on training in customer service, fintech, and contact center work. Participants work directly with customers to solve issues and learn key skills for jobs in financial services, call centers, and digital support. The program runs in Johannesburg, Pretoria, and Cape Town, with some remote options available.
Programme Details
Mukuru runs this Customer Support Learnership. It takes place in Johannesburg, Pretoria, and Cape Town, South Africa. Learners receive a monthly stipend during the program.
What You Will Learn
Customer Service Skills
You will help customers through phone calls and online channels. The training covers support for money transfers and giving professional help. This builds confidence in daily customer interactions.
Technical and System Skills
Trainees use tools like Zendesk for handling support. You will manage tickets and service requests. The program teaches digital systems for customer service.
Fintech and Compliance Knowledge
Learners study money transfer processes. Basics of compliance, such as FICA, are covered. You will assist with account creation and customer onboarding.
Professional Development
Time management and multitasking come into focus. Communication skills work across cultures and languages. Problem-solving helps in busy settings.
Key Responsibilities
Handle customer queries and requests each day. Support money transfer services for users. Escalate issues and follow up as needed. Assist with onboarding and account setup. Provide clear information on products and services.
Minimum Requirements
You need a Grade 12 or Matric certificate. Good English communication skills are required, plus one of these languages: Chewa, Mozambican Portuguese, Mandarin, Bengali, Sotho, Bemba, Shona, or Urdu. Basic computer skills and a passion for customer service are essential.
Advantageous Skills
Past customer service experience helps, even if informal. Strong listening and communication stand out. A positive attitude and eagerness to learn make you a top candidate.
Work Environment
Roles can be office-based or remote from home. For remote work, you need reliable internet and a quiet space.
How to Apply
Click here to apply for Mukuru Customer Support Learnership Programme 2026. Include a short motivation letter on how you will add value.
Important Notes
Apply soon, as no closing date is set. If you hear nothing in two weeks, assume your application did not succeed.
Why Apply for Mukuru Learnership?
Join a fast-growing fintech company for real experience. Build customer service and digital skills that employers want. Work in a diverse team and set up your career path.
SHARE THIS POST WITH OTHERS
Conversation
0 Comments