FAIS Ombud Client Care Graduate Internships 2026: Pretoria Opportunity for Graduates

The FAIS Ombud is offering a Client Care Graduate Internship Programme in Pretoria for 2026. This 12-month contract is designed for recent graduates with an Office Administration Diploma to gain practical experience in the financial services sector. Applications close on 25 September 2026.

Application Closing Date: 25 September 2026
Location: Pretoria East, Gauteng, South Africa
Programme Duration: 12 months
Stipend: Market Related
Minimum Qualification: Office Administration Diploma (NQF Level 6)
Opportunity Type: Internship

About the FAIS Ombud Client Care Graduate Internship

This internship programme is structured to provide graduates with valuable workplace experience and competency-based training. It aims to develop skilled individuals for the labour market within the financial services industry. The programme is specifically focused on the Client Care Department.

The internship offers a chance to work within the Ombud for Financial Services Providers (FAIS Ombud), a key organization in South Africa. Participants will gain exposure to how the FAIS Ombud handles complaints from the public against financial service providers. This role is crucial for understanding consumer protection in the financial sector.

About the FAIS Ombud

The Ombud for Financial Services Providers (FAIS Ombud) is an independent statutory body. Its main function is to resolve complaints lodged by consumers against financial services providers. The organisation plays a vital role in ensuring fair treatment and dispute resolution within the financial services industry in South Africa.

Available Internship Opportunities

The FAIS Ombud is looking for one graduate to join their Client Care Department. This specific opportunity is focused on client interaction and complaint handling within the financial services ombudsman’s office.

What the Internship Offers

Successful candidates will be placed in the Client Care Department and receive guidance from a dedicated mentor. They will learn about the process of registering and assessing complaints. This includes understanding jurisdictional matters and identifying key issues within complaints.

Interns will also gain experience in liaising with both complainants and financial service providers. The programme offers exposure to working alongside experienced legal and financial professionals, including lawyers, financial planners, investigators, and negotiators.

Programme Duration and Location

This internship is a 12-month contract. The placement will be in Pretoria East, Gauteng, South Africa.

Minimum Requirements

To be considered for this internship, applicants must meet the following criteria:

• Be a South African citizen with a valid South African identity document.
• Hold an Office Administration Diploma at NQF Level 6.
• Possess a strong academic record.
• Be computer literate.
• Show an interest in public service and the financial sector.
• Be energetic, self-driven, and deadline-focused.
• Be able to work effectively in a demanding environment.

Skills and Competencies Required

The FAIS Ombud seeks candidates with strong problem-solving abilities. Excellent interpersonal and communication skills are essential for this role. The ability to manage deadlines and work effectively under pressure is also important.

Candidates should also demonstrate presentation skills, conflict-management abilities, and people-management skills. A positive contribution to the team environment is expected.

Who Should Apply?

This internship is ideal for energetic and self-driven graduates who have recently completed an Office Administration Diploma. It suits individuals interested in public service and the financial sector, who are looking to gain practical experience in client care and complaint resolution. If you are deadline-focused and can work well under pressure, this opportunity might be for you.

Required Documents

Applicants should prepare the following documents for their application:

• Updated CV.
• Certified copy of South African ID.
• Certified copy of your Office Administration Diploma (NQF Level 6).
• Academic record.

Additional documents may be required during the application process.

How to Apply

Applications must be submitted online via the FAIS Ombud recruitment portal.

Click here to apply for FAIS Ombud Client Care Graduate Internship 2026

You can also view other vacancies on the main recruitment portal.

Applicants are advised to read the requirements carefully and ensure all documents are prepared and uploaded correctly.

Important Notes

Only shortlisted candidates will be contacted. The FAIS Ombud reserves the right not to make an appointment. Background checks, including security screening and verification of qualifications, may be conducted on recommended candidates. Preference will be given to black female candidates and persons living with disabilities.

Closing Date

Applications for the FAIS Ombud Client Care Graduate Internship 2026 close on 25 September 2026.

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