Clicks Group Limited Job Vacancy for Service Advisor Application Details

Clicks Group Limited Vacancy Application Details.

The Clicks Group Limited Jobs Vacancy application form, requirements, eligibility, available positions, qualifications needed, application guidelines, how to apply, closing date, and other important vacancies link are published here on My as obtained from the official Jobs Carriers website/portal.

Clicks Group Limited Jobs Vacancy

Position Summary

Industry: Wholesale & Retail Trade
Job Category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Johannesburg Metropolitan
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Brand: Clicks Group


Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.

Job description


Job Purpose:
  • To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives:
  • To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
  • To ensure the effective and safe management of stock and cash, minimizing shrinkage, and ensuring a high standard of general housekeeping and administration
  • To ensure shop assistants/cashiers are trained, competent motivated and directed to fulfill their duties whilst delivering service excellence at all times.
  • To ensure sufficient staffing of the shop assistant/cashiers in line with the work schedule, company policies, and labor legislation.
  • To timeously and efficiently resolve all customer queries in line with the Company’s policies.
  • To drive the promotion of the Clicks Clubcard in order to ensure the achievement of Clubcard participation targets.
  • To effectively manage stock by enforcing security measures, cash controls, returns policies, and all other relevant administrative duties related to minimizing stock losses and maximizing security procedures at the point of sale.
  • To deliver superior customer service by acting as a brand ambassador, being visible, and offering a friendly and professional service.
  • To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
  • To maintain updated knowledge on products, ranges, promotions, and events in order to provide the correct information to customers at all times.
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Minimum requirements

Qualifications and Experience:
  • Essential: Grade 12
  • Desirable: Maths 50% and English 50% at grade 12 level
  • Essential: Relevant Retail/Business Management qualification (External applicants)
  • 1 years experience in a customer-facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
  • Numeracy and stock management experience skills, Abilities, and Job-Related Knowledge:
  • Understanding and application of financial management principles
  • Retail/FMCG background and understanding of merchandising and promotions principles
  • Knowledge of stock, cost, risk, and compliance management procedures
  • Knowledge of customer service excellence
  • Knowledge of labor legislation and IR practices
  • Knowledge of competency-based interviewing
  • Results and target driven
  • Sound managerial skills
  • Planning and organizing skills
  • Problem-solving skills
  • Strong customer orientation
  • Good communication skills
  • Computer literacy
  • Numeracy skills
  • Leading and Supervising
  • Delivering Results and Meeting Customer Expectations
  • Relating and Networking
  • Following instructions and procedures
  • Working with people
  • Analyzing
  • Planning and organizing
  • Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.
All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.



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