Bayport Financial Services Job Vacancy Application Details

Bayport Financial Services Vacancy Application Details.

The Bayport Financial Services Jobs Vacancy application form, requirements, eligibility, available positions, qualifications needed, application guidelines, how to apply, closing date, and other important vacancies link are published here on Myapplications.co.za as obtained from the official Jobs Carriers website/portal.

Bayport Financial Services Jobs Vacancy

Company
Bayport Financial Services
Reference #
BAYR054
Published
11/10/2021
Contract Type
Permanent
Salary
Market Related
Location
Sandton, Gauteng, South Africa
Introduction
Interact with customers to provide and process information in response to enquiries, concerns and requests about products and services. This can be done telephonically through Inbound calls, electronically and or walk in clients. Ensure end to end client satisfaction delivery and experience.
Job Functions
Administration,Call Centre,Client Services,Communications,Compliance & Regulatory Affairs,Data Capturing
Industries
Financial Services
Specification
KEY PERFORMANCE AREAS (KPAS)/ KEY RESPONSIBILITIES

1. STRATEGIC INITIATIVES

  • Utilize the prescribed Quality Assurance score card/evaluation as a guideline when interacting with the client.
  • Maintain a balance between company policy and customer benefit in decision making.
  • Continuously evaluate and identify opportunities to drive behavioural and process improvements that positively impact the customer’s experience.
  • Comply with productivity measures as per Performance contract.
  • Adhere to Departmental policies and procedures.

2. OPERATIONAL

  • Efficiently gather customer information and educate the customer where applicable to reduce repeat calls.
  • Professionally handle Incoming calls from customers and ensure that their issues are resolved both promptly and thoroughly.
  • Service client calls or e-mails as per quality assurance standards.
  • Provide Quality service and query resolution in a variety of areas including but not limited to: Account Enquiries, Payment arrangements, Loan application status, Insurance etc.
  • Take ownership of the call/enquiry and contribute to the improvement of first call resolution.
  • Accurately update a brief summary of actions taken while assisting a client.
  • Support colleagues and work effectively as a team member. (E.g., Handling a specific language call, or providing information to a new staff member)

3. STAKEHOLDER ENGAGEMENT

  • Handle complaints, provide appropriate solutions and alternatives within turnaround times and follow up to ensure resolution.
  • Utilize all systems and resources at your disposal effectively to provide clients with correct solutions.
  • Engage with various departments equipping yourself with new and updated processes.

Behavioural Competencies

Customer Centricity
Highly developed sense of integrity and commitment to customer satisfaction

Good Customer Experience
Demonstrate passion for excellence and respect to treating and caring for customers

Business writing and language abilities
Ability to communicate clearly and professionally, verbally and in writing, ability to positively influence the client.

Flexibility
Willingness to work a flexible schedule.

Working with people
Possess a strong work ethic and be a team player.

Technical Competencies

Telephone Etiquette
Strong telephone handling skills and active listening

Problem Solving
Must have strong decision making and analytical abilities

System Management
Ability to multi-task, prioritize and manage time effectively.

Requirements
EDUCATION

MINIMUM QUALIFICATIONS

  • Matric or NQF level 4 qualification

DESIRED/ PREFERRED REQUIREMENTS

  • FAIS Accreditation
  • NQF L4/L5 Banking course

EXPERIENCE AND KNOWLEDGE

MINIMUM REQUIREMENTS

  • Computer Literacy
  • Excellent Telephone and Email Etiquette

INDUSTRY EXPERIENCE

  • >12 months client service / call center experience –Advantage
  • >12 months collections and negotiating experience.
  • Advantage is you have experience on the following systems:
  • Exactus
  • Collect Smart
  • BAYMOD
Job Closing Date
18/10/2021

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