AdaptIT Vacancy Application Details.
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AdaptIT Jobs Vacancy
Position Title: Technical Administrator
Position reports to: Line Manager
Direct Reports: N/A
Office Location: Adapt IT Durban Campus/Johannesburg Campus
PURPOSE OF THE POSITION
The main purpose of this role is to provide administrative support to the Technical Service
departments. The objective is to ensure customer administration processes are performed
PRIMARY RESPONSIBILITIES FOR THE ROLE
- Capture new project, licence and hardware opportunities on CRM, progressing them to
- Compile customer quotes and follow up to sign off.
- Produce monthly opportunity reports for Management.
- Administer customer retainer Service Level Agreements, ensuring they are current and signed.
Manage annual renewal process.
- Maintain the Retainer Schedule, ensuring accuracy of monthly billing, annual escalations
applied, and assist Technical Services Senior Manager with producing retainer budgets and
forecast for Finance.
- Compile and distribute service delivery reports on a weekly and monthly.
- Compile monthly technical support rosters and distribute to customers.
- Capture purchase and sales orders on Sage, ensuring that monthly financial deadlines are met.
- Perform ad-hoc customer administration duties i.e. timesheet capture, meeting scheduling, etc.
- Assist with operational management of the team (follow up on outstanding tasks, provide
reports on SLAs)
- Process internal IT procurement requisitions
- Maintain Service Provider schedule, ensure contracts are current and signed
- Manage service provider monthly billing process
- Manage annual software / hardware licence renewals
- Perform monthly reconciliation of IT expenses
- Make travel arrangements when required
- Assist members with leave queries
- Process team expense claims
MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS
- Relevant qualification in IT
- Minimum 2 years in a business administration role
- Experience in IT-related administration an advantage
Contact Person: Quraisha Moola
Apply Here: https://www.dittojobs.com/jobs/view/3691832760
Vacancy Status: Open
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