Tenacity Customer Services Call Centre Learnerships 2026 offer a great chance for young South Africans to start a career in customer service. This 13-month program in Cape Town’s Northern Suburbs combines classroom learning with real work experience. If you are unemployed and looking to gain skills in call centres or financial services, this could be your path forward.
About the Program
Tenacity runs this learnership to help unemployed youth build job skills. You will study for a Micro Finance qualification at NQF Level 4 while working in their Customer Services team. The program lasts 13 months and takes place in the Western Cape.
It fits people interested in customer service, contact centres, financial services, administration, or client support. You get both theory from classes and hands-on practice on the job.
Benefits You Will Get
By joining, you earn practical call centre experience and classroom training. You will complete a nationally recognised qualification. Plus, you build skills in customer service, business tasks, and technical work.
You also learn to manage customer accounts and develop communication and problem-solving abilities. These skills work in many industries, helping you find jobs later.
Your Main Tasks
During the learnership, you attend all training sessions and pass competency tests. You submit a Portfolio of Evidence to show your progress. You help customers via phone calls, both incoming and outgoing.
You handle questions and complaints in a professional way. You process account details correctly and fix issues using company rules. You follow all policies and standards at work.
Entry Requirements
To apply, you need a Grade 12 or Matric certificate. You must be 18 to 30 years old and unemployed with little or no prior work experience. You cannot be studying full-time or part-time right now.
You also cannot have done another learnership in the last 12 months. Be ready to work shifts, including weekends. Math or Mathematical Literacy helps but is not required.
Needed Skills
Look for strong communication and a focus on helping customers. You should solve problems well and stay calm under pressure. Bring a positive attitude, good work ethic, and time management.
Be adaptable, flexible, and confident around people. These traits make you stand out.
Who Gets Preference
Tenacity gives priority to Employment Equity candidates and people with disabilities. This matches their goals for workplace change.
Reasons to Join
This program gives you work experience and a qualification. You gain customer service skills and enter the financial services or call centre field. It boosts your chances for future jobs.
It suits young people ready to start in customer support or contact centres.
Application Steps
Apply online through the link: Apply Online. Commit to the full 13 months. Only shortlisted applicants hear back, so apply soon.
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